Shipping Policy

Business days and TuneRS dispatch

Our shipping business days are Monday through Friday, excluding holidays observed by TuneRS Mall. The cutoff is 3:00 p.m. Eastern Time, using the local time in Coral Springs, Florida, including daylight saving time.

In-stock TuneRS-manufactured products fulfilled from our facility ship the same business day when we receive a properly completed order with accepted payment and complete fulfillment information before the cutoff. Orders at or after the cutoff, on weekends, or on holidays ship the next business day. An eligible order after the Friday cutoff normally ships Monday, unless Monday is a holiday.

Disclosed assembly, preparation, customization, or special-handling times on a product listing take precedence over this same-day schedule. We will contact you if we cannot meet the applicable timeframe.

Supplier-fulfilled products

Other brands' products are fulfilled through suppliers and may ship directly from their warehouses. Schedules depend on stock, supplier acceptance, warehouse processing, the product, destination, and selected service. The TuneRS facility cutoff does not promise same-day supplier dispatch. Contact us before ordering if you need a part by a specific date.

An order confirmation or created shipping label is not proof that the carrier has the package. One order may arrive in separate shipments with separate tracking and delivery dates.

Shipping services and rates

Available services and rates are shown at checkout for eligible shipments or in an agreed quote. Options depend on package dimensions/weight, destination, restrictions, and fulfillment source. A missing rate does not mean shipping is free; contact us before ordering. A product-specific free-shipping offer applies only to its stated products, service, and destinations.

Transit time begins after carrier handoff. Expedited service does not remove disclosed preparation time or make unavailable stock ready to ship. Delivery estimates are not guaranteed unless expressly confirmed in writing. We will not impose an undisclosed new shipping charge on an accepted order without your agreement; if fulfillment cannot proceed, applicable cancellation/refund rights apply.

Worldwide shipping and import charges

We offer worldwide shipping where the product and destination can legally and practically be served. Eligible international transportation charges are calculated at checkout or provided by quote. Some products, suppliers, and carriers limit destinations or services. Unless expressly included, import duties, taxes, brokerage, customs-clearance, and destination charges are the recipient's responsibility and are separate from transportation charges.

The ultimate recipient and destination must be accurate. Orders remain subject to applicable export controls, sanctions, import rules, and product/manufacturer restrictions. We may request information or decline/restrict an order that cannot be lawfully fulfilled. Customs processing can add time.

Freight and oversized goods

Freight and oversized goods require a separate quote before ordering. Provide the full destination and whether the location is commercial or residential. Liftgate service, limited access, delivery appointments, unloading, and other needed services must be included in the agreed quote. Do not assume a parcel rate covers freight.

Inspect freight before signing where possible, note visible damage/shortages on the delivery receipt, retain packaging, take photographs, and contact us immediately. Follow any product-specific geographic restrictions.

Unavailable products and shipping delays

Contact us before ordering an out-of-stock or backordered item for the current estimated availability. Supplier/restock estimates may change.

If we cannot ship within the stated timeframe, we will promptly explain the delay and the revised estimate, if known, and provide any required option to consent to the delay or cancel the affected unshipped merchandise for a full and prompt refund. We will obtain required consent to further delays and cancel/refund when required. If no shipping timeframe was stated, applicable law governs the deadline and notice requirements. Required cancellation refunds are not subject to ordinary return restocking fees or inspection waits.

Local pickup

Local pickup is available for eligible orders when offered at checkout or arranged with us. Wait for a ready-for-pickup notification before traveling to our facility. An order acknowledgment does not mean the goods are ready. Pickup location: 11510 Wiles Road, Coral Springs, FL 33076, United States. Contact us about supplier-sourced goods and collection arrangements.

Addresses, signatures, and tracking

Provide an accurate, deliverable street address with any unit/suite number. We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, package reshippers, or consolidation services. Restricted or unsupported destinations may be declined.

Address changes may be impossible once processing starts. Actual carrier correction, rerouting, redelivery, or storage charges caused by customer error or an approved change may apply where lawful. Signature services are available only where supported by the carrier and fulfillment provider; no signature requirement is promised for every order.

We provide tracking when available. Tracking can take time to update after a label is created. Supplier dispatch and tracking depend on the actual fulfillment service.

Damage and shortages

Inspect the shipment immediately on delivery. Report shipping damage or shortages immediately and within 24 hours after delivery, including weekend and holiday deliveries. Report incorrect items promptly as well. Email info@tunersmall.com with your order number, item/part number, a description, and clear photographs of the product, inner and outer packaging, shipping label, and visible damage. An initial report should not be delayed while collecting additional evidence.

Keep all packaging and contents until we authorize disposal. Do not install, use, alter, or return an affected item without instructions. For freight, inspect before signing when possible and record visible damage or shortages on the delivery receipt. Document and refuse severely damaged freight when appropriate, then contact us immediately.

Late reporting or missing packaging may prevent recovery through a carrier or supplier. We still review the circumstances and applicable customer rights; this reporting requirement does not automatically extinguish a valid warranty or a remedy that law does not permit us to exclude. A hidden manufacturing defect is not converted into a shipment-damage claim solely by this reporting period.

Lost or missing deliveries

Contact us promptly if tracking stops updating or a delivered package cannot be found. We will assist with investigation and available carrier/supplier procedures. A delivered scan does not automatically prove what happened to a missing package. Confirmed transit loss will be addressed by replacement or refund, subject to applicable law. We do not require customers to purchase extra insurance to retain mandatory delivery remedies.

Cancellations, returns, and your rights

Contact us immediately to request a change or cancellation. Regular orders may enter processing immediately; cancellation is not guaranteed once fulfillment becomes irreversible. A request is effective only after we confirm it. A confirmed cancellation before irreversible fulfillment receives a full refund of the canceled unfulfilled order amount. After shipment, the applicable return rules apply.

Clearly disclosed special-order, custom, made-to-order, personalized, or configured items become noncancelable and nonreturnable once the supplier order or production process begins. Ordinary supplier-order restrictions do not remove a required remedy for defective/incorrect goods or required delay-related cancellation and refund rights.

See our Refunds & Returns Policy for voluntary return deadlines, permitted costs, and incorrect or damaged shipments.

These voluntary policies do not remove a warranty, refund, cancellation, withdrawal, or other consumer right that applicable law does not permit us to limit. Mandatory rights apply where they differ from these terms. New restrictions apply prospectively; the terms provided with an earlier purchase continue to govern that purchase.

Contact info@tunersmall.com or (954) 345-7877. TuneRS Mall Corp., 11510 Wiles Road, Coral Springs, FL 33076, United States. Customer-service hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time, excluding observed holidays. Submit urgent shipment-damage reports immediately, including outside normal business hours.