Refunds & Returns

Requesting an ordinary return

For an eligible voluntary return, request authorization within 14 calendar days after delivery. The authorized return must be received at the return address specified by us within 21 calendar days after delivery, unless we expressly approve a different deadline in writing. The date the carrier records delivery is the delivery date for this voluntary policy; contact us if that record is incorrect. Deadlines apply separately to each delivered item.

A request is not a return authorization. Contact us promptly to allow time for review and insured return transit. An authorization does not automatically extend the receipt deadline. If our delay in providing instructions prevents a timely return after a timely request, contact us; we will provide an appropriate extension or other remedy. Separate rules apply to covered defects, warranty claims, delivery problems, statutory rights, and an expressly offered DOF tool rental or unused-bearing return.

Condition and proof of purchase

Eligible goods must be new, unused, uninstalled, unaltered, complete, and in resalable condition with the original undamaged manufacturer packaging, seals, labels, manuals, hardware, and accessories. Include your order number and proof of purchase. Do not install, power, program, paint, or alter an item to test return eligibility. Inspect fitment and contents before installation.

Restocking fee

Approved voluntary returns are subject to a 20% restocking fee calculated on the returned item's actual purchase price after discounts, excluding separately charged tax and shipping. No restocking fee applies to a verified TuneRS shipping error, material misdescription, covered arrival defect, shipping-damage claim, an approved warranty remedy, or a refund where such a fee is prohibited by law.

Nonreturnable products

The following are excluded from ordinary change-of-mind returns, except where an express product-specific offer or mandatory right applies:

• Special-order, custom, made-to-order, personalized, fabricated, painted, upholstered, or configured products once the disclosed procurement or production process begins.
• Coilovers; electronic or electrical components; engine internals; turbochargers; superchargers; and turbocharger kits.
• Installed, used, powered, connected, programmed, coded, paired, registered, modified, painted, contaminated, damaged, or incomplete products.
• Fluids, chemicals, batteries, aerosols, and hazardous, flammable, pressurized, or otherwise restricted materials.
• Software, activated licenses, downloads, completed programming services, gift cards, and products marked Final Sale.
• Helmets, harnesses, seats, personal protective equipment, and other safety products after their seal or packaging is opened.
• Mounted or used wheels/tires, or goods missing their original packaging, labels, seals, instructions, hardware, accessories, or included components.

These exclusions concern voluntary returns. Contact us about a suspected manufacturing defect, shipment damage, a material listing error, or an incorrect shipment. Applicable warranty and legally required remedies remain available. Sale-priced products are not automatically final sale.

Fitment and ordering errors

Confirm the exact application before ordering. An incorrectly ordered item can be returned only if otherwise eligible, with ordinary freight and restocking charges. If we materially misdescribe an item, ship the wrong item, or confirm materially incorrect fitment in writing based on complete and accurate information you supplied, contact us before alteration or installation; we will provide an appropriate remedy without an ordinary restocking fee. Reasonable inspection needed to discover the issue does not automatically remove mandatory rights.

Damage, shortages, and incorrect shipments

Inspect the shipment immediately on delivery. Report shipping damage or shortages immediately and within 24 hours after delivery, including weekend and holiday deliveries. Report incorrect items promptly as well. Email info@tunersmall.com with your order number, item/part number, a description, and clear photographs of the product, inner and outer packaging, shipping label, and visible damage. An initial report should not be delayed while collecting additional evidence.

Keep all packaging and contents until we authorize disposal. Do not install, use, alter, or return an affected item without instructions. For freight, inspect before signing when possible and record visible damage or shortages on the delivery receipt. Document and refuse severely damaged freight when appropriate, then contact us immediately.

Late reporting or missing packaging may prevent recovery through a carrier or supplier. We still review the circumstances and applicable customer rights; this reporting requirement does not automatically extinguish a valid warranty or a remedy that law does not permit us to exclude. A hidden manufacturing defect is not converted into a shipment-damage claim solely by this reporting period.

Arrival defects and warranty claims

Contact us before installing or returning goods that appear defective. We may need photographs, diagnostics, serial numbers, or inspection. For verified arrival defects, wrong shipments, or covered shipping damage, we provide appropriate return/remedy instructions, cover reasonable authorized return freight, and apply no restocking fee.

The ordinary return deadline does not shorten an applicable warranty. TuneRS-made components and other manufacturers' products follow their respective coverage and claim processes in our Warranty Information.

Where and how to return

Obtain authorization and follow the supplied return address and instructions. Do not automatically ship to our business address or directly to a manufacturer. A designated return location may be our facility, a supplier, or a manufacturer. Clearly display the authorization number on an outer shipping carton and shipping label; do not damage or write on the retail packaging.

The customer pays ordinary return freight and must use an insured, trackable service. Retain the carrier acceptance receipt and tracking number. For voluntary returns, the sender is responsible for loss or damage until the designated location receives the goods. Pack the original manufacturer box inside a protective shipping carton where appropriate.

For a verified TuneRS error, arrival defect, or covered transit damage, we provide a prepaid label or cover reasonable return shipping authorized in advance. Later warranty-claim shipping follows the applicable warranty. Original outbound shipping is nonrefundable on voluntary returns, but is refunded when appropriate for verified seller error, covered arrival defects/damage, or applicable law. Actual outbound freight on a disclosed free-shipping offer may be deducted from a voluntary refund only where disclosed before purchase and legally permitted; it is not charged again if already paid.

Inspection, refunds, and exchanges

After inspection, we will notify you whether the return is approved and explain any permitted deduction or rejection. Approved ordinary refunds are initiated to the original payment method within 10 business days after inspection and approval. We will inspect returns without unreasonable delay. Banks and payment providers may take additional time to post the credit.

We may reject ineligible goods or apply a disclosed, lawful deduction for missing parts or customer-caused damage; deductions are explained and are not duplicated. If a return is rejected, we will contact you about return shipping. Unclaimed goods are handled only after notice and as permitted by law. Exchanges are processed as a return and a new order unless expressly agreed otherwise.

Cancellations and delayed orders

Contact us immediately to request a change or cancellation. Regular orders may enter processing immediately; cancellation is not guaranteed once fulfillment becomes irreversible. A request is effective only after we confirm it. A confirmed cancellation before irreversible fulfillment receives a full refund of the canceled unfulfilled order amount. After shipment, the applicable return rules apply.

Clearly disclosed special-order, custom, made-to-order, personalized, or configured items become noncancelable and nonreturnable once the supplier order or production process begins. Ordinary supplier-order restrictions do not remove a required remedy for defective/incorrect goods or required delay-related cancellation and refund rights.

If we cannot ship within the stated timeframe, we will promptly explain the delay and the revised estimate, if known, and provide any required option to consent to the delay or cancel the affected unshipped merchandise for a full and prompt refund. We will obtain required consent to further delays and cancel/refund when required. If no shipping timeframe was stated, applicable law governs the deadline and notice requirements. Required cancellation refunds are not subject to ordinary return restocking fees or inspection waits.

International, refused, and undeliverable shipments

Obtain authorization before any international return. For ordinary returns, the customer is responsible for insured freight and applicable customs/brokerage costs. Taxes or duties paid directly to a carrier or authority may require a separate refund request to that party. We do not keep amounts we are legally required to refund.

For customer-caused address errors, refusal, noncollection, or unpaid import charges, actual lawful outbound/return freight, correction, storage, and brokerage charges may be deducted from an otherwise available refund or charged before reshipment. We do not treat a justified refusal of verified damaged or incorrect goods as an ordinary change-of-mind return.

DOF rental and unused-bearing offers

For a DOF listing that expressly offers the IMS tool rental, the advertised initial charge is $399.99. A complete, eligible tool return qualifies for the advertised $300.00 refund. The tools must be handed to the return carrier within 15 calendar days after delivery to you. Creating a label alone is not shipment. Keep the carrier acceptance scan/receipt as evidence.

Request return instructions promptly and send the complete tool kit to the authorized destination using insured, trackable shipping. Ordinary return freight is your responsibility unless the order expressly states otherwise. Pack all components securely. Refund eligibility is reviewed after receipt and inspection; the return transit time does not make a timely dispatched rental late. No automatic late fee or new penalty is created by this policy. If a kit is late, damaged beyond normal intended rental use, incomplete, or lost, contact us; any deduction must follow terms disclosed with the rental and applicable law, and we will explain the issue before applying it.

Approved rental refunds are initiated within 10 business days after receipt, inspection, and approval. The separate voluntary merchandise return deadline does not shorten this rental dispatch period. Manufacturing defects and seller errors remain subject to applicable remedies.

When the M96 DOF product option expressly offers both bearing styles with a return of the unused bearing, that unused-bearing return remains available. Contact us within 14 calendar days after delivery for instructions and return the unused, uninstalled, complete bearing in its original packaging so it is received within 21 calendar days after delivery, unless the order expressly provides different terms. This is an express exception to the ordinary engine-internal exclusion.

The ordinary 20% voluntary restocking fee and customer-paid return freight apply unless your purchase expressly included a different offer. The refund is based on the amount attributable to the returned bearing, not the entire installed DOF kit. Keep the bearing clean, unmodified, and uninstalled. An earlier order's expressly agreed offer remains controlling.

Core deposits

We are not currently accepting new core-deposit or exchange-core orders. Do not send a used component as a core or assume a refundable core deposit is included in a new purchase. If an earlier order expressly included an agreed core program, contact us for that order's applicable terms; this statement does not cancel an existing deposit or refund obligation. Any future program will disclose its charge, deadline, condition requirements, return destination, and credit rules before purchase.

Your rights and contact information

These voluntary policies do not remove a warranty, refund, cancellation, withdrawal, or other consumer right that applicable law does not permit us to limit. Mandatory rights apply where they differ from these terms. New restrictions apply prospectively; the terms provided with an earlier purchase continue to govern that purchase.

Contact info@tunersmall.com or (954) 345-7877. TuneRS Mall Corp., 11510 Wiles Road, Coral Springs, FL 33076, United States. Customer-service hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time, excluding observed holidays. Submit urgent shipment-damage reports immediately, including outside normal business hours.