Policy Questions

Do I need an account to place an order?

No. You can place a retail order using guest checkout or sign in to an account. Creating an account is optional and provides access to orders associated with that account and saved addresses. Keep your order number and confirmation email if you check out as a guest. Wholesale access requires a separately approved wholesale account.

How long do I have to return an eligible item?

Request authorization within 14 calendar days after delivery. Approved goods must be received at the authorized location within 21 calendar days after delivery, unless we expressly extend the deadline. Exclusions apply. See Refunds & Returns. Applicable warranty and statutory rights are separate.

Is there a restocking fee?

Approved voluntary returns are subject to a 20% restocking fee calculated on the returned item's actual purchase price after discounts, excluding separately charged tax and shipping. No restocking fee applies to a verified TuneRS shipping error, material misdescription, covered arrival defect, shipping-damage claim, an approved warranty remedy, or a refund where such a fee is prohibited by law.

How do I report a damaged shipment?

Report damage/shortages immediately and within 24 hours after delivery, including weekends and holidays. Email info@tunersmall.com, retain all packaging, and include the order details and photographs. Do not install the item. This reporting requirement does not remove nonwaivable rights or shorten a manufacturing warranty.

When will my TuneRS order ship?

Our shipping business days are Monday through Friday, excluding holidays observed by TuneRS Mall. The cutoff is 3:00 p.m. Eastern Time, using the local time in Coral Springs, Florida, including daylight saving time.

In-stock TuneRS-manufactured products fulfilled from our facility ship the same business day when we receive a properly completed order with accepted payment and complete fulfillment information before the cutoff. Orders at or after the cutoff, on weekends, or on holidays ship the next business day. An eligible order after the Friday cutoff normally ships Monday, unless Monday is a holiday.

Disclosed assembly, preparation, customization, or special-handling times on a product listing take precedence over this same-day schedule. We will contact you if we cannot meet the applicable timeframe.

What warranty applies?

The TuneRS Limited Lifetime Warranty applies only to components manufactured by TuneRS. A TuneRS-branded or TuneRS-assembled kit does not make every component a TuneRS-manufactured part. Parts made by other manufacturers retain their applicable manufacturer warranties, if any, unless additional written coverage was expressly provided before purchase.

Product-specific written coverage disclosed before purchase controls for the identified component. A later policy change does not reduce coverage already provided with an earlier purchase.

Where should a warranty claim start?

Contact the shop or business that sold you the product before returning parts. For a TuneRS Mall purchase, contact info@tunersmall.com or (954) 345-7877. For a purchase through TuneRS Motorsports or an approved dealer/installer, start with that seller so it can coordinate the claim. If the original seller is unavailable, contact TuneRS Mall.

Provide the receipt/invoice, seller and purchase date, part/serial number when available, vehicle and installation information, a description of the problem, and relevant photographs or diagnostic records. We request additional records only when reasonably needed to assess the claim. After review, we may require the original part or associated components for inspection and may submit them to a supplier for evaluation. Return only when authorized and use the specified destination. Return authorization is not approval of the claim.

TuneRS remains responsible for administering its own stated warranty. Inspection and supplier evaluation affect timing; we do not promise a fixed outcome or turnaround before review.

Can I cancel a special order?

Contact us immediately to request a change or cancellation. Regular orders may enter processing immediately; cancellation is not guaranteed once fulfillment becomes irreversible. A request is effective only after we confirm it. A confirmed cancellation before irreversible fulfillment receives a full refund of the canceled unfulfilled order amount. After shipment, the applicable return rules apply.

Clearly disclosed special-order, custom, made-to-order, personalized, or configured items become noncancelable and nonreturnable once the supplier order or production process begins. Ordinary supplier-order restrictions do not remove a required remedy for defective/incorrect goods or required delay-related cancellation and refund rights.

If we cannot ship within the stated timeframe, we will promptly explain the delay and the revised estimate, if known, and provide any required option to consent to the delay or cancel the affected unshipped merchandise for a full and prompt refund. We will obtain required consent to further delays and cancel/refund when required. If no shipping timeframe was stated, applicable law governs the deadline and notice requirements. Required cancellation refunds are not subject to ordinary return restocking fees or inspection waits.

Who pays return shipping?

Obtain authorization and follow the supplied return address and instructions. Do not automatically ship to our business address or directly to a manufacturer. A designated return location may be our facility, a supplier, or a manufacturer. Clearly display the authorization number on an outer shipping carton and shipping label; do not damage or write on the retail packaging.

The customer pays ordinary return freight and must use an insured, trackable service. Retain the carrier acceptance receipt and tracking number. For voluntary returns, the sender is responsible for loss or damage until the designated location receives the goods. Pack the original manufacturer box inside a protective shipping carton where appropriate.

For a verified TuneRS error, arrival defect, or covered transit damage, we provide a prepaid label or cover reasonable return shipping authorized in advance. Later warranty-claim shipping follows the applicable warranty. Original outbound shipping is nonrefundable on voluntary returns, but is refunded when appropriate for verified seller error, covered arrival defects/damage, or applicable law. Actual outbound freight on a disclosed free-shipping offer may be deducted from a voluntary refund only where disclosed before purchase and legally permitted; it is not charged again if already paid.

Can I return an electrical part or coilover?

The following are excluded from ordinary change-of-mind returns, except where an express product-specific offer or mandatory right applies:

• Special-order, custom, made-to-order, personalized, fabricated, painted, upholstered, or configured products once the disclosed procurement or production process begins.
• Coilovers; electronic or electrical components; engine internals; turbochargers; superchargers; and turbocharger kits.
• Installed, used, powered, connected, programmed, coded, paired, registered, modified, painted, contaminated, damaged, or incomplete products.
• Fluids, chemicals, batteries, aerosols, and hazardous, flammable, pressurized, or otherwise restricted materials.
• Software, activated licenses, downloads, completed programming services, gift cards, and products marked Final Sale.
• Helmets, harnesses, seats, personal protective equipment, and other safety products after their seal or packaging is opened.
• Mounted or used wheels/tires, or goods missing their original packaging, labels, seals, instructions, hardware, accessories, or included components.

These exclusions concern voluntary returns. Contact us about a suspected manufacturing defect, shipment damage, a material listing error, or an incorrect shipment. Applicable warranty and legally required remedies remain available. Sale-priced products are not automatically final sale.

Can I rent the DOF installation tools?

For a DOF listing that expressly offers the IMS tool rental, the advertised initial charge is $399.99. A complete, eligible tool return qualifies for the advertised $300.00 refund. The tools must be handed to the return carrier within 15 calendar days after delivery to you. Creating a label alone is not shipment. Keep the carrier acceptance scan/receipt as evidence.

Request return instructions promptly and send the complete tool kit to the authorized destination using insured, trackable shipping. Ordinary return freight is your responsibility unless the order expressly states otherwise. Pack all components securely. Refund eligibility is reviewed after receipt and inspection; the return transit time does not make a timely dispatched rental late. No automatic late fee or new penalty is created by this policy. If a kit is late, damaged beyond normal intended rental use, incomplete, or lost, contact us; any deduction must follow terms disclosed with the rental and applicable law, and we will explain the issue before applying it.

Approved rental refunds are initiated within 10 business days after receipt, inspection, and approval. The separate voluntary merchandise return deadline does not shorten this rental dispatch period. Manufacturing defects and seller errors remain subject to applicable remedies.

Does TuneRS Mall offer price matching?

We do not offer a standing price-match guarantee or automatic post-purchase price adjustment. Only an expressly agreed written offer applies.