HOW CAN WE HELP?

Start by selecting your vehicle with the TuneRS Mall vehicle selector, then review the Fitment Guide on the product page. Fitment can vary by trim, engine, transmission, production date, and factory options. If anything is unclear, contact us before ordering and include your VIN and the product part number.

Please provide the year, make, model, trim, engine, transmission, and your complete 17-character VIN. Also include the TuneRS Mall product link or manufacturer part number you are considering. Modifications that may affect fitment should be mentioned as well.

We can use your VIN to help confirm many factory vehicle details and check part compatibility. A VIN cannot identify every aftermarket modification, previous repair, or special installation requirement, so additional measurements or photographs may sometimes be needed.

Our catalog and vehicle database are continually expanding. If your vehicle is missing, contact our parts team with the full vehicle details, VIN, and the type of part you need. We may be able to locate an appropriate product that is not yet published online.

Not every product available through our manufacturer and supplier network is listed online. Send us the vehicle information, part description, and any known part number or photograph. We will research availability and let you know what options are available.

Genuine Porsche parts are supplied in Porsche-branded packaging. OEM parts are made by an original-equipment manufacturer and sold under that manufacturer’s brand. Aftermarket parts are produced by other manufacturers and may be designed as replacements, upgrades, or performance products. The product page will identify the applicable brand whenever possible.

No. Universal products are not designed around one exact factory application and may require measurements, additional hardware, fabrication, wiring, tuning, or other modifications. Review the product specifications carefully or contact us before purchasing.

No. You can place a retail order using guest checkout or sign in to an account. Creating an account is optional and provides access to orders associated with that account and saved addresses. Keep your order number and confirmation email if you check out as a guest. Wholesale access requires a separately approved wholesale account.

An order confirmation is sent to the email address entered at checkout, including for guest orders. If you ordered while signed in, you can also review the order in My Account. If the email is missing, check your spam or junk folder and contact info@tunersmall.com so we can help verify your order and email address. An order confirmation acknowledges receipt of your order; it does not mean the order has shipped.

Contact us as soon as possible. Orders may begin processing immediately, so changes and cancellations cannot be guaranteed once fulfillment has started. Special-order and custom products cannot be canceled after the order has been submitted to the supplier or manufacturer.

A special-order item is obtained specifically for your order and may not be stocked at TuneRS Mall. Availability and lead times are estimates supplied by the manufacturer or distributor and can change. Special-order items may have additional cancellation and return restrictions.

A backordered product is temporarily unavailable but expected to return to stock. Estimated availability is not a guaranteed delivery date. If an item in your order is delayed, we will provide updated information when it becomes available.

The currently available payment methods are displayed securely during checkout. The options shown may vary by order value, billing location, or eligibility. Please do not send payment-card information by email.

We do not offer a standing price-match guarantee or automatic post-purchase price adjustments. Only an expressly agreed written offer applies.

Processing time depends on product availability, supplier location, and whether the item is stocked, special order, or made to order. An order confirmation means we received the order; it does not mean the package has shipped. Tracking is emailed when the shipment is prepared.

Use the tracking link in your shipment email when one has been issued. You can also check order status on the Track Order page using your order number and billing email address, including for guest orders. If your order is associated with an account, it is also available in My Account. Carrier tracking may take time to update after a label is created. Contact info@tunersmall.com if you need help locating your shipment information.

Orders containing products from different warehouses or suppliers may ship in separate packages. Each shipment can have its own tracking number and delivery date. You are charged only the shipping amount shown on your finalized order unless a change is approved with you.

Yes. Some products are shipped directly from an authorized manufacturer or distribution warehouse. Packaging and carrier information may differ, but the shipment remains part of your TuneRS Mall order.

Available destinations and services depend on the product, carrier, manufacturer restrictions, and destination. Checkout will show eligible options when available. If no method appears, contact us before ordering so we can review the shipment.

Products marked for LTL or freight delivery may arrive on a pallet and may require a delivery appointment and signature. Inspect the shipment before signing, note visible damage on the delivery receipt, take clear photographs, retain all packaging, and contact us immediately if damage is found.

Inspect the shipment immediately on delivery. Report shipping damage or shortages immediately and within 24 hours after delivery, including weekend and holiday deliveries. Email info@tunersmall.com with your order number, item or part number, a description, and clear photographs of the product, inner and outer packaging, shipping label, and visible damage. Do not delay the initial report while collecting additional evidence.

Keep all packaging and contents until we authorize disposal. Do not install, use, alter, or return an affected item without instructions. For freight, inspect before signing when possible and record visible damage or shortages on the delivery receipt. Document and refuse severely damaged freight when appropriate, then contact us immediately.

Late reporting or missing packaging may prevent recovery through a carrier or supplier. We will still review the circumstances and applicable customer rights. This shipment-reporting deadline does not shorten a product warranty or a remedy that applicable law does not permit us to exclude.

Contact TuneRS Mall before sending anything back to request return authorization. Include your order number, part number, reason for return, and photographs when applicable. Do not return products to a manufacturer or supplier unless we specifically instruct you to do so.

Request return authorization within 14 calendar days after delivery. Approved goods must be received at the return location specified by us within 21 calendar days after delivery, unless we expressly approve an extension in writing. A request is not approval. Exclusions apply; review our complete Refunds & Returns Policy. Warranty claims and rights that applicable law does not permit us to limit remain separate.

The product must be unused, uninstalled, complete, and in its original undamaged packaging with all labels, instructions, hardware, and accessories. Items showing installation marks, wear, damage, contamination, or missing packaging may be refused.

Eligible returns may be subject to a 20% restocking fee. Shipping charges and other nonrefundable costs may also be deducted where applicable. Review the complete return policy or contact us before starting a return.

The customer is responsible for properly packaging and returning eligible products unless the return is due to an error by TuneRS Mall or an item arrived damaged. We recommend using an insured, trackable shipping service because the sender is responsible for the package until it is received.

Exchanges are handled as a return and a new order. After your return is authorized, place a separate order for the replacement product so availability is not delayed while the original item is in transit.

Special-order, custom, made-to-order, or otherwise designated nonreturnable products cannot be canceled after they have been ordered from the supplier and are not eligible for return unless they arrive damaged or TuneRS Mall supplied the wrong item.

Warranty coverage varies by product and manufacturer. Review the product listing and the Warranty Information page, or contact us with your order number and part number for the coverage that applies to your purchase.

Eligible TuneRS-manufactured products include a limited lifetime warranty for the original purchaser, subject to the published warranty terms and exclusions. Coverage is limited to the warranted product unless expressly stated otherwise. Proof of purchase is required.

Contact us before removing, repairing, replacing, or returning the product. Provide your order number, part number, a detailed description of the issue, vehicle information, mileage at installation and failure, and clear photographs or diagnostic information when available.

Coverage depends on the specific manufacturer and product warranty. Do not assume that diagnosis, labor, towing, fluids, or related expenses are covered. Contact us before authorizing repairs or incurring additional costs connected to a potential claim.

Yes. Professional installation may be available through TuneRS Motorsports in Coral Springs, Florida. Installation is scheduled separately from an online product order. Visit TuneRS Motorsports or contact us for availability and an estimate.

When instructions are available, they are linked on the product page or included with the product. Manufacturer documentation may also be available from our team. Many performance and safety products require installation by an experienced professional.

Open Lost Password, enter your account email address, and follow the secure reset link sent to you. Check your spam or junk folder if the email does not appear within a few minutes.

If you used an account, sign in to My Account and select Orders to view orders associated with that account. For a guest order, use your order-confirmation email or the Track Order page with your order number and billing email address. Contact info@tunersmall.com if you need help. Creating an account later does not guarantee that earlier guest orders will appear automatically.

Your order-confirmation email contains your purchase information, including when you use guest checkout. Orders associated with an account can also be viewed in My Account. If you need another copy or a document with specific business information, contact info@tunersmall.com with your order number and the email address used at checkout. We may verify that you are authorized to receive the order information.

Call (954) 345-7877 or email info@tunersmall.com. Our regular support hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern. For the fastest parts assistance, include your VIN, order number when applicable, and the product or part number.