Privacy Policy

Who We Are

Legal business name: TuneRS Mall Corp
Business name: TuneRS Mall
Address: 11510 Wiles Road, Coral Springs, FL 33076, United States
Email: info@tunersmall.com
Telephone: (954) 345-7877

Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers involved in operating our store.

Information You Provide

Depending on how you interact with us, the information you provide may include:

• Your name, email address, telephone number, billing address, and shipping address.
• Account username, password, profile information, and communication preferences.
• Order details, products purchased, vehicle information, purchase history, and requested services.
• Payment and transaction information needed to complete a purchase.
• Messages, product questions, compatibility inquiries, return requests, warranty claims, and customer-service communications.
• Product reviews, comments, photographs, or other content you choose to submit.
• Marketing and newsletter preferences if you choose to subscribe.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect:

• Your IP address, browser type, device type, operating system, and approximate geographic location.
• Pages viewed, links clicked, referring websites, search terms, and the dates and times of visits.
• Shopping-cart contents, checkout activity, account sessions, and interactions with products.
• Cookie identifiers, advertising identifiers, and analytics information.
• Information used to detect fraud, malicious activity, or unauthorized access.

How We Use Your Information

We may use collected information to:

• Process payments and complete transactions.
• Fulfill, ship, track, and deliver orders.
• Create and manage customer accounts.
• Provide order confirmations, shipping updates, receipts, and other transactional communications.
• Respond to customer-service requests and product questions.
• Assist with vehicle fitment or product compatibility when requested.
• Process returns, refunds, exchanges, warranty claims, cancellations, and disputes.
• Detect and prevent fraud, abuse, unauthorized transactions, and security incidents.
• Maintain, troubleshoot, secure, and improve our website and services.
• Analyze website traffic, product interest, sales, and advertising performance.
• Personalize content, product recommendations, and advertising where permitted.
• Send promotional emails when you have requested or consented to receive them.
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
• Protect our rights, property, customers, employees, and business.

Requests, wholesale applications, and installer listings

We collect information you submit for returns, damage reports, warranty review, tool rentals, and wholesale applications. This may include an order number, receipt, photographs, product/vehicle details, business name, website, address, business type, contact details, and applicable resale documentation. We use it to evaluate the request, communicate with you, verify eligibility, and administer the relevant relationship.

Attachments submitted through our policy request forms are stored with restricted administrative access and are not published in the public Media Library or installer directory. Necessary claim information may be shared with the relevant supplier, manufacturer, carrier, or service provider. Do not submit payment-card details, passwords, government identity documents, or unrelated sensitive information.

Approved installation businesses may be listed on the public installer map by default with relevant business name, address, website, and contact information, unless they opt out. Approval as a wholesale buyer and approval as an installer are separate. Resale documents and private application information are not displayed. Tell us when applying, or contact us later, to change the listing preference.

We retain request/application information for as long as reasonably necessary for review, the business relationship, applicable recordkeeping, warranty administration, disputes, or legal requirements. Information no longer needed is handled under our retention/deletion practices. Website spam controls may temporarily use a salted, nonpublic hash derived from the connection address to limit automated submissions.

Payments

We accept payments through third-party payment providers, including GoDaddy Payments, Poynt, and PayPal. When you select a payment method, the applicable provider may receive information required to process or support the transaction, including your name, email address, telephone number, billing and shipping addresses, purchase total, transaction details, and payment information.

TuneRS Mall does not intentionally store your complete payment-card number or card security code on this website. Payment providers process payment information according to their own privacy and security practices.

When you use PayPal, PayPal processes your information as an independent data controller. PayPal may use your information to process the transaction, manage risk, prevent fraud, comply with legal obligations, and provide its payment services. Privacy requests relating specifically to PayPal’s processing should be directed to PayPal.

For additional information, please review:

• GoDaddy Privacy Policy
• PayPal Privacy Statement

Order Fulfillment and Shipping

We may provide information needed to fulfill an order to shipping carriers, manufacturers, distributors, warehouses, dropshipping suppliers, and other fulfillment partners.

This information may include your name, delivery address, telephone number, email address, ordered products, vehicle or fitment details when necessary, and shipment-tracking information. We provide these parties with information reasonably necessary to process, fulfill, deliver, or support your order.

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files placed on your browser or device that help websites remember information and provide certain features.

We may use the following categories of cookies:

• Necessary cookies: Required for shopping carts, checkout, customer accounts, security, fraud prevention, and other essential website functions.
• Preference cookies: Remember settings and choices that improve your experience.
• Analytics cookies: Help us understand website traffic, visitor interactions, product interest, and website performance.
• Advertising cookies: Help measure advertising performance and may be used to provide more relevant advertisements.

Where required, nonessential cookies will be used only after you provide consent through our cookie banner. You may accept, reject, or customize nonessential cookies using the banner or cookie-preference control available on our website.

Disabling certain cookies may affect some website features, but rejecting nonessential cookies should not prevent you from accessing the basic functions of our store.

Google Analytics and Advertising Services

We may use Google services, including Google Analytics, Google Site Kit, Google Merchant Center, Google Listings, and Google Ads. These services may collect or receive information such as your IP address, device information, browser information, cookie identifiers, product views, website activity, purchases, and advertising interactions.

We use this information to understand website usage, measure sales and advertising performance, improve our store, and promote our products.

Google processes information according to its own privacy practices. For additional information, review Google’s Privacy Policy. You can also learn about Google’s advertising controls at Google My Ad Center.

Customer Accounts

If you create an account, we store the information you provide in your account profile, along with information such as your order history and saved addresses. You may access or update certain account information by signing in.

You are responsible for maintaining the confidentiality of your account password and for activity performed through your account. Please contact us if you believe your account has been accessed without authorization.

Who on Our Team Can Access Information

Authorized TuneRS Mall administrators, shop managers, and team members may access customer and order information when necessary to perform their duties.

This may include information about what was purchased, when it was purchased, where it should be shipped, and customer details such as names, email addresses, telephone numbers, and billing and shipping addresses.

Team members use this information to fulfill orders, process payments, provide customer support, handle refunds and warranty requests, prevent fraud, and maintain the website.

Reviews, Comments, and Submitted Content

If you submit a product review, comment, photograph, or other public content, the information you choose to publish may be visible to other website visitors.

We may collect your IP address, browser information, account information, and other technical information to help detect spam, fraudulent reviews, or abusive activity. Do not include sensitive personal information in a public review or comment.

Embedded Content

Pages on our website may contain embedded content from third-party websites, such as videos, images, maps, social-media content, or product information.

Embedded content behaves as though you visited the third-party website directly. Those websites may collect information about you, use cookies, employ additional tracking technologies, and monitor your interaction with the embedded content. Their handling of information is governed by their own privacy policies.

Password Resets

If you request a password reset, your IP address may be included in the password-reset email or processed as part of the security and account-recovery procedure.

How We Disclose Information

We may disclose personal information to:

• Payment processors and fraud-prevention providers.
• Shipping carriers, manufacturers, distributors, warehouses, and fulfillment partners.
• Website hosting, security, maintenance, analytics, advertising, email, and technical-service providers.
• Professional advisers, including accountants, insurers, consultants, and legal counsel.
• Government authorities, law enforcement, courts, or other parties when required by law or legal process.
• Other parties when reasonably necessary to investigate fraud, enforce our policies, protect our legal rights, or protect customers and the public.
• A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, or sale of some or all of our business assets.

We do not sell personal information for monetary compensation. However, certain uses of analytics and advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws. Where applicable, you may use our cookie-preference controls or contact us to exercise an available opt-out right.

Website Security and Security Logs

We use Solid Security and related security services to protect our website, customer accounts, and administrative systems from unauthorized access, malware, fraud, and other malicious activity.

When certain security events occur, we may record information including a visitor’s IP address, the user ID and username of a logged-in user, attempted usernames, browser information, requested URLs, login and logout activity, password changes, and changes to website content.

Security events may be recorded when someone attempts to log in, requests a suspicious URL, changes a password, modifies website content, or performs another action relevant to website security.

Security logs are generally retained for 60 days. Backups containing security-log information may be retained for up to 90 days.

A temporary cookie named itsec_interstitial_browser may be created during the login process to support enhanced security and compatibility with alternate login methods. This cookie contains no directly identifying personal information and generally expires after one hour.

To help protect against distributed brute-force attacks, the IP addresses of visitors attempting to log in may be shared with a security service provided through solidwp.com.

Our website may also be scanned for malware and known vulnerabilities. Personal information is not intentionally submitted to the scanner, although information posted publicly on the website could potentially be detected during a scan.

When a user configures two-factor authentication, the username may be sent to a Kadence-hosted service to generate a QR code. According to the service provider, the username used for this purpose is not logged. For more information, review the Kadence Privacy Policy.

How Long We Retain Information

We generally retain completed order and transaction records for seven years after the transaction is completed. These records may include customer contact information, order details, invoices, payment confirmations, shipping records, refunds, and related communications.

We retain these records as reasonably necessary for tax, accounting, warranty, fraud-prevention, dispute-resolution, and legal purposes. Information may be retained longer when required by law, necessary for an active dispute, or requested by a government authority.

Customer account information is generally retained while the account remains active. Customers may request deletion of an account, although certain transaction records may still be retained when required for legitimate business or legal purposes.

Product reviews, comments, and their associated metadata may be retained indefinitely so that we can maintain review history, detect spam, and recognize previously approved contributors.

Security logs are generally retained for 60 days. Backups containing security-log information may be retained for up to 90 days.

Other information is retained only for as long as reasonably necessary for the purpose for which it was collected.

Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Object to or restrict certain uses of personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or sharing activities.
• Appeal a decision concerning a privacy request where applicable.

These rights may be subject to exceptions. For example, we may retain information necessary to complete a transaction, maintain tax and accounting records, detect fraud, resolve disputes, protect legal rights, or comply with applicable law.

To submit a privacy request, email info@tunersmall.com or call (954) 345-7877. We may need to verify your identity before completing a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us at info@tunersmall.com.

Even after unsubscribing from marketing, you may continue to receive nonpromotional communications concerning orders, accounts, security alerts, recalls, warranty matters, or customer-service requests.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission, or electronic storage system can be guaranteed to be completely secure. You should use a unique password for your account and avoid sending sensitive payment information through regular email.

International Data Processing

Our business is located in the United States. If you access our website from another country, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from those in your country.

Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, suppliers, social-media platforms, or other third parties. We do not control and are not responsible for the privacy, security, or content practices of those websites. Please review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change. The updated policy will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically. Your continued use of our website after an updated policy becomes effective constitutes acknowledgment of the updated policy.

Contact us

Contact info@tunersmall.com or (954) 345-7877. TuneRS Mall Corp., 11510 Wiles Road, Coral Springs, FL 33076, United States. Customer-service hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time, excluding observed holidays. Submit urgent shipment-damage reports immediately, including outside normal business hours.